The path certainly begins by mapping each point of interaction, assessment of its value and options that this interaction provides.

Insight into the actual condition

Through improved direct access to your clients and reviewing all points of contact with the company, service or product, we draw elements for a specific strategy of change to better business results. This approach is not limited to the mystery shopping ...

Review
We combine our own business experience with elements of strategic analysis and in-depth market research. Further we define the specific answers in the procedure of testing efficiency and objectivity of phenomena that affect the users’ experience.
From the brand's presence through the impression that the offer leaves, all the way to the use of products or services - we define the weak points that need to be changed as well.

Strategy
Understanding customers and at the same time, passing through the existing business processes, we are working in team to build a strategy to improve the clients’ experience.

The ultimate goal is to change the visible and measurable improvements in quality and overall business results.

Implementation
On the path to business operation change and to a satisfied, positively experienced client, we participate in the implementation of all steps, including development of specific processes and training.